Your Telephone Speaking Voice Seminar

BACKGROUND:

This is the perfect one-day workshop for those who spend most of their time on the telephone. In most situtations your first contact with your customers is over the telephone. Your telephone speaking voice image can make or break a company's image. If you or your staff desires to develop or even improve their telephone speaking presence, then this is the perfect workshop for you.

This workshop will teach you and your staff how to create a great first impression over the telephone.

This highly interactive, very hands on workshop is fun program and you will greatly improve your telephone speaking voice.

This program can be adapted to ANY size group.

Professionals who spend most of their time on the telephone.

To improve the telephone speaking image of each participant.

Facts about first impressions

Major areas of communication

How we base first impressions (in person)

How we base first impressions (on the telephone)

Tips when "answering" the telephone

Tips when leaving a message

Top ten telephone basics

Four top vocal turn-offs

Characteristics of a good speaking voice

Accents

Organizing your message

Types of questions

Before the Call

The incoming call

Telephone greetings

Telephone answering machines

The morning consists of a series of short lectures and group discussions in the morning.

The afternoon session consists of fun 'hands on' exercises and group "role-play" exercises.